Refund Policy

1. Overview

ABTIC strives to provide transparent and fair pricing for all compliance certification services. This Refund Policy outlines the circumstances under which refunds may be issued and the process for requesting one.

2. Full Refund Eligibility

A full refund of the compliance certification fee is available if the applicant cancels their application before the compliance screening process has commenced. Cancellation must be submitted in writing to [email protected] within 48 hours of application submission. Full refunds are processed within 10 business days to the original payment method.

3. Partial Refund Eligibility

Once the compliance screening process has commenced but before a final determination is made, a partial refund of 50% may be available upon written request. This accounts for the costs of screening services already rendered. No partial refund is available after a final compliance certification decision (approval, denial, or revocation) has been issued.

4. Non-Refundable Circumstances

Refunds are not available in the following circumstances:

• The application has been denied due to adverse compliance findings.
• The compliance certification has been revoked due to new information or non-compliance.
• The applicant provided false, misleading, or fraudulent information.
• The applicant fails to respond to requests for additional documentation within 30 days.
• The certificate has already been issued and activated.

5. Add-On Services

Fees for add-on services (Enhanced Due Diligence, Letters of Standing, Compliance Training, etc.) are non-refundable once the service has been initiated or delivered.

6. Renewal Fees

Renewal fees are refundable in full if cancellation is requested before the renewal screening process begins. Once renewal screening has commenced, the same partial refund terms as initial applications apply.

7. Refund Process

To request a refund, send a written request to [email protected] including your application reference number, the reason for the refund request, and your preferred refund method. Refund requests are reviewed within 5 business days, and approved refunds are processed within 10 business days.

8. Disputes

If you disagree with a refund decision, you may escalate the matter by contacting [email protected]. Disputes are reviewed by the Director General's office and a final determination is provided within 15 business days.